Announcements

June 2, 2008 - UPDATE
The data center's DNS servers are still non-functional at this time. Our private DNS servers had previously used these as query points, which caused all outbound emails to be delayed. We have switched resolvers, and email appears to be flowing smoothly on all servers.

As far as we can tell, all services are fully functional on our servers. We are currently checking all database files for consistency, and expect that this will complete within the next few hours. If you are experiencing any issues with your site, please contact support.

While our servers are fully functional, there may be some latency issues with the network as a result of the damage. The data center staff are working around the clock to bring the entire data center to full operation. Right now, only 2/3 of the nearly 9,000 servers affected by this outage are up and running. Luckily, all of our servers were on the second floor and were among the first brought back online. The DC staff is concentrating on bringing those remaining servers online, and will then start troubleshooting network latency.

June 2, 2008
At approximately 4:55PM CDT on Saturday, May 31, an explosion in an electrical room at our Houston data center disabled operations at that location. Three walls of the electrical equipment room on the first floor blew several feet from their original position, and the underground cabling that powers the first floor was destroyed.

Although our data centers do employ backup power generators, because of the scope of the damage the fire personel on site ordered the backup generators to be powered down, blacking out the entire data center until approximately 2AM CDT June 2.

At this time, all of our servers, which were located on the second floor and unaffected by the power cabling damage on the first floor, are back online and functional. Any email sent during the outage should, by standards, be delivered, however it may be delayed.

We apologize for any inconvenience this outage has caused. We are looking into procedures that will mitigate downtime in the event of a similar experience.

May 11, 2007
Starting May 20, 2007 all sites currently hosted on server C001 will be migrated to another server to allow for hardware upgrades. Please note that we will be performing the migrations during off-hours to minimize any noticeable downtime for your visitors. These upgrades will significantly improve site responsiveness on this server.

May 10, 2007
We are no longer offering shell accounts for MUD/MUSH hosting. Exisiting customers will remain, however we will not offer these types of accounts for new subscribers. We're sorry for the inconvenience, however the amount of fraud surrounding these types of accounts is astronomical compared to typical hosting plans.