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Terms
of Service - MODIFIED May 11, 2007
IMPORTANT
NOTICE: *All Payments To NETSourceHosting.com are Non-Refundable*
NETSourceHosting.com, Inc. ("The Company")
agrees to furnish services to the Subscriber, subject
to the following TOS (Terms of Service).
Use of NETSourceHosting.com Service constitutes acceptance
and agreement to NETSourceHosting.com's AUP
as well as NETSourceHosting.com's TOS (Terms of Service).
All provisions of this contract are subject to the TOS
(Terms of Service) of NETSourceHosting.com, Inc. and
AUP (Acceptable Use Policy).
The AUP may be changed from time
to time at the discretion of the Company. Subscriber
understands that change to the AUP by the Company shall
not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in
accordance with the laws of the state of Arizona, county
of Coconino applicable to contracts enforceable in that
state. Venue will be Coconino County, Arizona
- Disclosure
to Law Enforcement: The AUP
specifically prohibits the use of our service for
illegal activities. Therefore, the Subscriber agrees
that the Company may disclose any and all subscriber
information including assigned IP numbers, account
history, account use, etc. to any law enforcement
agent who produces a search warrant without
further consent or notification to the Subscriber.
In addition NETSourceHosting.com shall have the right
to terminate all services set forth in this Agreement.
- Service
Rates: Subscriber acknowledges that the nature
of the service furnished and the initial rates and
charges have been communicated to the Subscriber.
Subscriber is aware that the Company may prospectively
change the specified rates and charges from time to
time, but will not affect the Subscriber for a minimum
of 30 days, unless beneficial to the Subscriber, at
the Subscribers instruction. The promotional offer
is contingent upon Company achieving and maintaining
its cost of service goals including but not limited
to rates charged to company by its suppliers.
- Payment:
Establishment of this service is dependent upon receipt
by the Company of payment of stated charges. Subsequent
payments are due on the anniversary date of the month
for that month's service.
The above applies to all accounts and services provided
by NETSourceHosting.com.
- Payments
and Fees: Credit cards that are declined for any
reason may be subject to a $1.00 declination fee.
Service will be interrupted on accounts that reach
5 days past due. Service interrupted for nonpayment
is subject to a $20 reconnect charge. Accounts not
paid by due date may be subject to a $7.95 late fee.
Accounts that are not collectable by NETSourceHosting.com
may be turned over to an outside collection agency
for collection. If your account is turned over for
collection, you agree to pay the company a "Processing
and Collection" Fee of not less than $50 nor
more than $150. If you desire to cancel your account,
please follow the proper procedure to do this as outlined
in this TOS.
- Refund
and Disputes: All payments to NETSourceHosting.com,
Inc. are nonrefundable with the exception of annual
and semiannual account payments. Semi-Annual
and Annual subscribers may request a prorated refund
based on time of service and bandwidth usage.
This does not include the one time setup fee.
Setup fees and all monthly accounts are completely
nonrefundable. All overcharges or billing disputes
must be reported within 60 days of the time the dispute
occurred. If you dispute a charge to your credit card
issuer that, in NETSourceHosting.com's sole discretion
is a valid charge under the provisions of the TOS
and /or AUP, you agree to pay NETSourceHosting.com
an "Administrative Fee" of not less than
$50 and not more than $150, exclusive of the disputed
amount.
- Failure
to Pay: The Company may temporarily deny service
or terminate this Agreement upon the failure of Subscriber
to pay charges when due. Such termination or denial
will not relieve Subscriber of responsibility for
the payment of all accrued charges, plus reasonable
interest and any collection fees.
- Account
Cancellation: All requests for canceling accounts
must be made in writing with at least 10 days notice
but not more than 60 days prior written notice and
sent to NETSourceHosting.com Attn: Cancellations,
4050 E. Village Circle, Flagstaff AZ 86004, or emailed
to sales@netsourcehosting.com.
You must have all account information to cancel.
- Subscriber
acknowledges that the service provided is of such
a nature that service can be interrupted for many
reasons other than the negligence of the company and
that damages resulting from any interruption of service
are difficult to ascertain. Therefore, subscriber
agrees that the company shall not be liable for any
damages arising from such causes beyond the direct
and exclusive control of the company. Subscriber further
acknowledges that the company's liability for its
own negligence may not in any event exceed an amount
equivalent to charges payable by subscriber for services
during the period damages occurred. In no event shall
the company be liable for any special or consequential
damages, loss or injury.
- New
Domain Accounts: All new webhosting accounts involving
new domains will be set up and entered into our DNS
servers within 1 to 2 business days. Due to unforeseen
complications, however, this process may sometimes
require up to 7 business days.
- Transfer
of Domains: New webhosting accounts which involve
the transfer of a domain from another provider to
NETSourceHosting.com will require a minimum of seven
(7) days to be set up and entered into our DNS servers.
In some cases, such transfers may take up to sixty
(60) days. Due to the unpredictable nature of the
transfer process, no guarantees are made regarding
the amount of time a specific transfer may take. If
the customer cancels service during the transfer period
for any reason, all charges are considered earned.
- Support
Boundaries: NETSourceHosting.com, provides 24
x 7 technical support to our subscribers (except for
few holidays and short company meetings when we close
our center.) We limit our technical support to our
area of expertise. The following is our guidelines
when providing support: NETSourceHosting.com provides
support related to your server or virtual site physical
functioning. NETSourceHosting.com does not offer tech
support for application specific issues such as cgi
programming, html or any other such issue. NETSourceHosting.com
does not provide technical support for YOUR customers.
If you can email, we encourage you to email support@NETSourceHosting.com
for assistance. If you are able to get online and
have other questions, the answers may be on our home
page at http://www.NETSourceHosting.com/
- we encourage you to check there first. Lastly, the
Help files in the program you are using may have the
answer to your question so please do investigate these
resources before contacting technical support.
- SPAM
and Unsolicited Commercial Email (UCE): NETSourceHosting.com
takes a zero tolerance approach to the sending of
Unsolicited Commercial Email (UCE) or SPAM over our
network. Very simply this means that customers of
NETSourceHosting.com may not use or permit others
to use our network to transact in UCE. Customers of
NETSourceHosting.com may not host, or permit hosting
of, sites or information that is advertised by UCE
from other networks. Violations of this policy carry
severe penalties, including termination of service.
- Violation
of NETSourceHosting.com's SPAM policy will result
in severe penalties. Upon notification of an alleged
violation of our SPAM policy, NETSourceHosting.com
will initiate an immediate investigation (within
48 hours of notification). During the investigation,
NETSourceHosting.com may restrict customer access
to the network to prevent further violations.
If a customer is found to be in violation of our
SPAM policy, NETSourceHosting.com may, at its
sole discretion, restrict, suspend or terminate
customer's account. Further, NETSourceHosting.com
reserves the right to pursue civil remedies for
any costs associated with the investigation of
a substantiated policy violation. NETSourceHosting.com
will notify law enforcement officials if the violation
is believed to be a criminal offense.
- First
violations of this policy will result in an "Administrative
Fee" of $250 and your account will be reviewed
for possible immediate termination. A second violation
will result in an "Administrative Fee"
of $500 and immediate termination of your account.
Users who violate this policy agree that in addition
to these "Administrative" penalties,
they will pay "Research Fees" not to
exceed $175 per hour that NETSourceHosting.com
personnel must spend to investigate the matter.
PLEASE, DO NOT SPAM from your account.
- As
our Customers are ultimately responsible for the
actions of their clients over the NETSourceHosting.com
network, it is advisable that Customers develop
a similar, or stricter, policy for their clients.
IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites
or services on their server that support spammers
or cause any of our IP space to be listed in any of
the various Spam Databases will have their server
immediately removed from our network. The server will
not be reconnected until such time that you agree
to remove ANY and ALL traces of the
offending material immediately upon reconnection and
agree to allow us access to the server to confirm
that all material has been COMPLETELY removed.
Severe violations may result in immediate and permanent
removal of the server from our network without notice
to the customer. Any server guilty of a second violation
WILL be immediately and permanently removed
from our network without notice.
- Network
- IP
Address Ownership: If NETSourceHosting.com
assigns Customer an Internet Protocol address
for Customer's use, the right to use that Internet
Protocol address shall belong only to NETSourceHosting.com,
and Customer shall have no right to use that Internet
Protocol address except as permitted by NETSourceHosting.com
in its sole discretion in connection with the
Services, during the term of this Agreement. NETSourceHosting.com
shall maintain and control ownership of all Internet
Protocol numbers and addresses that may be assigned
to Customer by NETSourceHosting.com, and NETSourceHosting.com
reserves the right to change or remove any and
all such Internet Protocol numbers and addresses,
in its sole and absolute discretion. Our allocation
of IP addresses is limited by ARIN's new policies.
These new policies state that use of IP addresses
for IP based virtual hosts will not be accepted
as justification for new IP addresses. What this
means to you is that you MUST use name-based
hosting where possible. We will periodically
review IP address usage, and if we find that clients
are using IP addresses where name-based hosting
could be used, we will revoke authorization to
use those IP addresses that could be used with
name-based hosting.
- Bandwidth
and Disk Usage: Customer agrees that bandwidth
and disk usage shall not exceed the number of
megabytes per month for the Services ordered by
Customer on the Order Form (the "Agreed Usage").
NETSourceHosting.com will monitor Customer's bandwidth
and disk usage. NETSourceHosting.com shall have
the right to take corrective action if Customer's
bandwidth or disk usage exceeds the Agreed Usage.
Such corrective action may include the assessment
of additional charges, disconnection or discontinuance
of any and all Services, or termination of this
Agreement, which actions may be taken is in NETSourceHosting.com's
sole and absolute discretion. If NETSourceHosting.com
takes any corrective action under this section,
Customer shall not be entitled to a refund of
any fees paid in advance prior to such action.
In the event that a customer exceeds the included
allocation, NETSourceHosting.com may, at its sole
discretion, collect a deposit, in an amount determined
by NETSourceHosting.com, against customer's credit
card on file with NETSourceHosting.com.
- System
and Network Security: Users are prohibited
from violating or attempting to violate the security
of the NETSourceHosting.com Network. Violations
of system or network security may result in civil
or criminal liability. NETSourceHosting.com will
investigate occurrences, which may involve such
violations and may involve, and cooperate with,
law enforcement authorities in prosecuting Users
who are involved in such violations. These violations
include, without limitation:
- Accessing
data not intended for such User or logging
into a server or account, which such User
is not authorized to access.
- Attempting
to probe, scan or test the vulnerability of
a system or network or to breach security
or authentication measures without proper
authorization.
- Attempting
to interfere with service to any user, host
or network, including, without limitation,
via means of overloading, "flooding",
"mail bombing" or "crashing".
- Forging
any TCP/IP packet header or any part of the
header information in any e-mail or newsgroup
posting.
- Taking
any action in order to obtain services to
which such User is not entitled.
- Notification
of Violation:
- NETSourceHosting.com
is under no duty to look at each customer's or
user's activities to determine if a violation
of the AUP has occurred,
nor do we assume any responsibility through our
AUP to monitor or police Internet-related activities.
- First
violation: Any User, which NETSourceHosting.com
determines to have violated any element of this
Acceptable Use Policy, shall receive
an email, warning them of the violation. The service
may be subject at NETSourceHosting.com's discretion
to a temporary suspension pending a User's agreement
in writing, to refrain from any further violations.
- Second
Violation: Users that NETSourceHosting.com determines
to have committed a second violation of any element
of this Acceptable Use Policy shall be subject
to immediate suspension or termination of service
without further notice.
- We
reserve the right, to drop the section of IP space
involved in Spam or Denial-of-Service complaints
if it is clear that the offending activity is
causing great harm to parties on the Internet.
In particular, if open relays are on your network
or a customer's network, or if denial of service
attacks are originating from your network. In
certain rare cases, we may have to do this before
attempting to contact you. If we do this, we will
contact you as soon as is feasible.
- Suspension
of Service or Cancellation: NETSourceHosting.com
reserves the right to suspend network access to any
customer if in the judgment of the NETSourceHosting.com
network administrators the customer's server is the
source or target of the violation of any of the other
terms of the AUP or for any
other reason which NETSourceHosting.com chooses. If
inappropriate activity is detected, all accounts of
the Customer in question will be deactivated until
an investigation is complete. Prior notification to
the Customer is not assured. In extreme cases, law
enforcement will be contacted regarding the activity.
The customer will not be credited for the time the
customer's machines were suspended.
- NETSourceHosting.com
reserves the right to amend its policies at any time.
All Sub-Networks, resellers and managed servers of
NETSourceHosting.com must adhere to the above policies.
Failure to follow any term or condition will be grounds
for immediate Cancellation. You will be held responsible
for the actions of your clients in the matter described
on these Terms and conditions. Therefore, it is in
your best interest to implement a similar or stricter
Terms and conditions or otherwise called Acceptable
Terms of use policy.
- Indemnification:
NETSourceHosting.com wishes to emphasize that in agreeing
to the NETSourceHosting.com Acceptable Use Policy (AUP) and Terms of
Service (ToS), customer indemnifies NETSourceHosting.com
for any violation of the Acceptable
Use Policy (AUP) and Terms of Service (ToS) that
results in loss to NETSourceHosting.com or the bringing
of any claim against NETSourceHosting.com by any third-party.
This means that if NETSourceHosting.com is sued because
of a customer's or a customer of a customer's activity,
the customer will pay any damages awarded against
NETSourceHosting.com, plus all costs and attorney's
fees.
- Miscellaneous
Provisions: You must provide us with, and keep
current, good contact information for you. E-mail,
fax, and telephone contacts are used, in that order
of preference.
- A
waiver by the Company of any breach of any provision
of this Agreement by Subscriber shall not operate
as or be construed as a continuing or subsequent
waiver thereof or as a waiver of any breach of
any other provision thereof.
- Subscriber
shall not transfer or assign this Agreement without
the prior written consent of the Company. Company
may assign Agreement at anytime without consent
from or notice to Subscriber. Company reserves
right to cancel customers rights under this contract
at anytime without further obligation.
- NETSourceHosting.com
takes no responsibility for any material input
by others and not posted to the NETSourceHosting.com
Network by NETSourceHosting.com. NETSourceHosting.com
is not responsible for the content of any other
websites linked to the NETSourceHosting.com Network;
links are provided as Internet navigation tools
only. NETSourceHosting.com disclaims any responsibility
for any such inappropriate use and any liability
to any person or party for any other person or
party's violation of this policy.
- NETSourceHosting.com
is not responsible for any damages your business
may suffer. NETSourceHosting.com does not make
implied or written warranties for any of our services.
NETSourceHosting.com denies any warranty or merchantability
for a specific purpose. This includes loss of
data resulting from delays, non-deliveries, wrong
delivery, and any and all service interruptions
caused by NETSourceHosting.com.
- It
is absolutely forbidden to host IRC servers
or unauthorized copyrighted software ("warez")
on any account. Accounts found hosting this material
will be subject to immediate cancellation without
refund.
- Responsibility
for Content: You, as NETSourceHosting.com's customer,
are solely responsible for the content stored on and
served by your NETSourceHosting.com server.
- Responsibility
for Backups: NETSourceHosting.com does not keep
backups of its customers' files. By signing up with
NETSourceHosting.com the customer accepts all responsibility
for making backup copies of their files.
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